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Accessibility statement for the Devon County Council website

How Devon County Council websites are organised

The Devon County Council ‘website’ is actually many separate websites and services, covering different areas of our work. Each website has its own accessibility statement, to ensure we can properly describe the accessibility for each site or service.

This accessibility statement covers the main ‘parent’ website for Devon County Council at and does not cover the wider family of Devon County Council websites.


This website is run by Devon County Council (DCC). We want as many people as possible to be able to use this website, and we want this site to be as accessible as possible. For example, that means you should be able to:

  • change colours, contrast levels and fonts using browser settings
  • zoom in up to 300% without the text spilling off the screen using browser settings
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.


If you would like information on our website translated into another language, you may find one of the services listed below meets your needs. However, we cannot guarantee the accuracy of any external website or free website translators.

Under some circumstances, for example, if you cannot read the information easily in English, you can request information in a different language from us. This includes British Sign Language, easy read or a foreign language. Please contact our customer service centre for advice.

How accessible is this website?

This website has been developed to be as accessible as possible. We are confident that this website is accessible.

What to do if you can’t access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please contact us using the contact details at the end of this statement.

We’ll consider your request and get back to you as soon as possible.


The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations, contact us using the contact details at the end of this statement.

Technical information about this website’s accessibility

Devon County Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.


This website is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard

Non-accessible content

The content types listed below are non-accessible for the following reasons:

  • a few videos that we link to are not captioned, or may rely on autogenerated captions and may not be completely accurate
  • the #WeAreDevon social media feed includes third-party content that we do not have control of, and may not be accessible

Non-compliance with the accessibility regulations

We have embedded a small number of videos that have been published since September 2018 without closed captions. Although captions are available on those videos, they are autogenerated by YouTube and may not be completely accurate. Any new videos we create will meet accessibility standards.

Disproportionate burden

We do not believe there is any content on this site for which we need to claim a disproportionate burden.

Content that’s not within the scope of the accessibility regulations

The Devon County Council website was published before September 2018; as such it is required to be fully accessible by September 2020. We review all code and content on an ongoing basis to ensure we are compliant.


Some of our videos lack captions and do not meet accessibility standards. The accessibility regulations do not require us to fix videos published before 23 September 2018 if they’re not essential to providing our services.

External links

This website links to third-party, external websites or services that may not be fully accessible.

How we tested this website

We tested this website in the following ways:

  • using the NVDA screen reader (last tested September 2019)
  • WCAG 2.1 compliance using a third-party automated service (scanned every 5 days, and reviewed regularly)
  • regular testing using a suite of browser-based accessibility reporting tools
  • colour contrast checkers were used during the design phase and re-tested once launched

We tested our main website, available at

What we’re doing to improve accessibility

We are undertaking a comprehensive review of all Devon County Council websites and services to test, identify and fix accessibility issues. This will be completed by September 2020. We are providing training to all content authors to ensure new content is accessible. We will be reviewing this site on a regular basis and updating this statement accordingly.

Contacting us

For general enquires to Devon County Council please search this website or find details on the contact us page.

For any enquiries about the accessibility of this website, you can contact us using the details below:

  • email:
  • call: 0345 155 1015 and ask for the ‘Digital Communications Team’
  • by post at Digital Communications Team (G59), County Hall, Topsham Road, Exeter, Devon EX2 4QD
  • British Sign Language users can contact us using an online interpreter who will relay your conversation with an appropriate member of Devon County Council staff, and then sign back to you their response to your questions.

This statement was prepared on 20 September 2019. It was last updated on 15 June 2020.